


Navigate to the Helpers folder, under the Contents folder, and use Command + I (or right-click the app, then click Get Info) to open the Get Info window for Citrix Viewer.

While investigating the issue and some Googling by my colleague Patrick de Ritter we found that we where not alone. The users would receive the following message: When working on these devices their published applications would suddenly be disconnected. Citrix Receiver for Mac is compatible with all currently supported versions of the following Citrix products.We were receiving complaints from several users that they would lose the connection to their published applications when working on their Mac OS X devices.

Citrix Receiver for Mac supports the following operating systems: macOS High Sierra (10.13) macOS Sierra (10.12) Mac OS X El Capitan (10.11) Note: Mac OS X releases prior to Mac OS X El Capitan are not supported. If your Mac isn't compatible with macOS Sierra, the installer will let you know. To find your Mac model, memory, storage space, and macOS version, choose About This Mac from the Apple menu. Mac mini introduced in mid 2010 or later iMac introduced in late 2009 or later Mac Pro introduced in mid 2010 or later. You can also view the logs and take appropriate actions accordingly. Existing users can connect to an existing connection or add a new connection, and edit existing connections as well. First-time users must create a connection to Citrix Gateway by adding the server. Install the Citrix SSO app from your App Store.
